Frequently Asked Questions

Please use the Calendly confirmation email link or call the eBike location to cancel a reservation. Once you’92ve received confirmation that the reservation was cancelled, you may schedule a new reservation through the Calendly reservation link or over the phone.

Bring the eBike back to the original eBike location and sign the eBike back in.

Residents are not responsible for charging the eBike before returning it to the eBike station.

No, for insurance and liability reasons, only the resident who checked out the eBike may operate it. The resident who checked out the eBike is ultimately responsible for anything that happens to the eBike during their ride time.

No, HADCO provides a bike lock to secure the eBike as needed while on a ride. Users must ensure the lock is tethered to an appropriate bike rack or other secure structure before leaving the bike unattended.

There is no late charge for the late return of an eBike. However, residents who show a pattern of returning the eBike after their time has expired may be removed from the Lending Library program. If an eBike is not returned within 24 hours of the ride start time, the eBike will be reported as stolen.

For eBikes from the HADCO Admin office, please secure the eBike to the bike rack outside the HADCO office using the attached locking mechanism and tether. Please email or call the office to let us know that the eBike was returned and where you left it. For eBikes from the Vine Street Apartments, please secure the eBike by locking and tethering it to a pole or other secure object as close to the office as possible. Please email or call the office to let us know that the eBike was returned and where you left it.

The eBike comes with a locking mechanism and a chain. Wrap the chain around a secure structure (such as a bike rack) to lock it.

If possible, return the eBike and report the issue at the HADCO office; if not, lock and secure the eBike and call the office.

No, the eBikes do not track usage history information.