Frequently Asked Questions

No, Oregon Vehicle Code does not require a license to operate an eBike.

No, Oregon Vehicle Code does not require insurance to ride an eBike. However, HADCO strongly recommends that program participants purchase an insurance policy which will cover their use of a HADCO eBike. Please refer to the Liability section of the program FAQs for additional information.

Currently, the HADCO eBike Lending Library is a pilot program to determine if access to eBikes is beneficial to HADCO residents without placing excessive burden or liability on the housing program. If the pilot program is successful, HADCO will seek additional grant funding to expand the program and make eBikes available to more residents. Residents are encouraged to let us know if they’92re interested in having the eBike program in their area.

After completing the safety and eBike use training, residents may reserve an eBike for check out by using the online reservation form or by calling the eBike location. Reservations are not confirmed until they have been reviewed and approved by eBike staff. Residents will get a confirmation email or phone call once the reservation is approved. On the day and time of the confirmed reservation, the resident will come to the appropriate eBike location, sign out the bike, and start their ride. The eBike must be returned to the appropriate eBike location no later than three hours after the ride start time.

Eligible riders may check out a bike for up to three hours.

During the pilot phase of the HADCO eBike Lending Library, the time each resident has with the eBike must be limited to allow access for as many other residents as possible. This policy may change if the program expands and more eBikes are added.

Yes, eBike reservations may be requested in advance. At launch, residents will only be allowed to make one reservation at a time to allow other participants the opportunity to try out an eBike. This policy may change if eBike reservations are low. At all times, HADCO has the right to cancel a confirmed reservation, if needed.

During the initial pilot of the HADCO eBike Lending Library Program, we ask participants to limit their eBike reservations to one at a time. You may make another reservation as soon as you’92ve completed a previous registration and ride. If demand for eBike reservations is low, we may allow participants to reserve more than one ride time at a time. HADCO reserves the right to limit the number of reservations per resident and to cancel a confirmed reservation, if needed.

Registered eBike Lending Library participants may only check out one eBike at a time. However, if two eBikes are available in the same time slot, two registered participants from the same household may register for one eBike ride each so they can ride together. This only applies to the HADCO Admin office location. The Vine Street Apartments location only has one eBike available at a time.

Yes, residents can be limited on how many times they can check out an eBike. However, if demand for an eBike is low, a repeat user may be allowed to check out an eBike again.